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from where i sit: planes, trains, and automobiles hostname = '.michaelhyatt.com'; from where i sit musings on my life, thomas nelson & the world of publishing subscribe enter your e-mail address: preview | powered by feedblitz rss news feeds search my blog enter search text: favorite quotes “every search begins with beginner’s luck. and every search ends with the victor’s being severely tested.” –paulo coelho “multi-tasking is dead. it never worked and it never will. intelligent people love to sing its praises because it gives them permission to avoid the much more challenging alternative: focusing on one thing.” –timothy ferriss “fight as if you are right; listen as if you are wrong.” –karl weick “anyone can count the seeds in a melon. it takes vision to count the melons in a seed.” –unknown “before you become a leader, success is all about growing yourself. after you become a leader, success is about growing others.” –jack welch “this coffee falls into your stomach . . . sparks shoot all the way up to the brain. from that moment on, everything becomes agitated. ideas quick-march into motion like battalions of a grand army to its legendary fighting ground, and the battle rages. memories charge in, bright flags on high; the cavalry of metaphor deploys with a magnificent gallop; the artillery of logic rushes up with clattering wagons and cartridges; on imagination’s orders, sharpshooters sight and fire; forms and shapes and characters rear up; the paper is spread with ink—for the nightly labor begins and ends with torrents of this black water, as a battle opens and concludes with black powder.” –honore de balzac “you see, when there is danger, a good leader takes the front line. but when there is celebration, a good leader stays in the back room. if you want the cooperation of human beings around you, make them feel that they are important. and you do that by being humble.” –nelson mandela “our job is not to figure out the how. the how will show up out of a commitment and belief in the what.” –jack canfield “imagination is everything. it is the preview of life’s forthcoming attractions.” –albert einstein “we trained hard, but it seemed that every time we were beginning to form up in teams we would be reorganized. i was to learn later in life that we tend to meet any new situation by reorganizing. and a wonderful method it can be for creating the illusion of progress whilst producing confusion, inefficiency and demoralization.” –gaius petronius, ad 66 “now if you are going to win any battle, you have to do one thing. you have to make the mind run the body. never let the body tell the mind what to do. the body will always give up. it is always tired in the morning, noon, and night. but the body is never tired if the mind is not tired.” –george s. patton, u.s. army general, 1912 olympian “i skate to where the puck is going to be, not where it has been.” –wayne gretzky, as quoted by steve jobs in his keynote speech at macworld 2007, san francisco “a designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.” –antoine de saint-exupĂ©ry, as quoted in chip heath and dan heath, made to stick, p. 28 thomas nelson bloggers brian hampton christy o'flaherty dax edwards gabe wicks jim thomason joel miller larry a. downs rick proctor thom chittom wayne hastings what i’m reading jeff gomez: print is dead: books in our digital ageif you are in the publishing business, this book is must reading. gomez explains why print is dying and why content providers need not fear—provided they don’t get too attached to the delivery mechanism. i found it to be very compelling. cliff atkinson: beyond bullet points:: using microsoft® office powerpoint® 2007 to creat presentations that inform, motivate, and inspirethis is the best book currently available on making compelling presentations. if you use powerpoint (or keynote, for that matter), this is must reading. it will make you stand out from the crowd and deliver a truly stellar performance. i cannot recommend it too highly. wallace earle stegner: crossing to safety (modern library classics)this is one of the best novels i have ever read. it is an insightful story about the relationship between two couples over several decades. we read it in our book club, and it stimulated an amazing discussion. john g. miller: qbq! the question behind the question: practicing personal accountability in work and in lifein this remarkably simple book, john miller articulates the often missing incredient to developing high performance teams: accountability. i highly recommend this book. david mccullough: john adamsan amazing book. absolutely spellbinding. this is a great book on leadership. don tapscott: wikinomics: how mass collaboration changes everythingthis is one of the best books i have read this year. it has really stretched my thinking about the future of book publishing—and every other kind of content. now if we can just figure out how to monetize this brave new world of peer-created content! robert i. sutton: the no asshole rule: building a civilized workplace and surviving one that isn'tokay, i get that the title is a little raw. get over it. you need this book. it’s honestly one of the best books i’ve read this year. honest, practical, and inspiring. michael abrashoff: it's your ship: management techniques from the best damn ship in the navythis is a great book on leadership brashoff does an excellent job making his navy experience relevant to business. thanks to keith gibbons for recommending this book to me. adrian gostick: the carrot principle: how the best managers use recognition to engage their employees, retain talent, and drive performancethis makes a compelling case for more recognition in a corporate environment. it is very creative with lots of real-world examples. chip heath & dan heath: made to stickthis is a “must read” for anyone involved in communication. it is extremely insightful and practical. i am soaking up every page! disclaimer the posts on this weblog are provided “as is” with no warranties and confer no rights. the opinions expressed on this site are my own and do not necessarily represent those of my employer. copyright if you reprint a post on this site or repost it on your own blog or web site, you must include the following attribution: © 2007, michael s. hyatt. used by permission. originally posted at www.michaelhyatt.com. miscellaneous « video of my “customer-focused publishing” presentation at bea | main | breaking e-mail addiction » wednesday, june 13, 2007 planes, trains, and automobiles one of my favorite movies of all time is planes, trains, and automobiles with john candy and steve martin. if you do much traveling, this movie is hilarious. well, i’ve been living my own version of the movie for the past twenty-four hours. the nightmare began at laguardia. i had been in new york for a board meeting and was on my way home. i got to the airport about four hours early. so i went to the admirals club to power through some e-mail. the trouble started when i checked in. my flight was delayed an hour, and the agent told me he thought there was a good chance it would be cancelled because of incoming weather. he recommended i take an earlier flight to dallas and then connect from there to nashville. the only problem was that the only seat left on the flight was a window on the very last row. no problem, i thought. i have a critically important meeting in nashville tomorrow. i can’t risk missing my flight. so, i left the admirals club and headed for the gate. the flight was boarding when i got there. i got settled in and a few minutes later we pushed away from the gate. no sooner had we left when the pilot said that air traffic control had stopped all departures and arrivals. thunderstorms in the area were the culprit. we sat on the tarmac for three hours. fortunately, i had my verizon broadband access card, so i cracked open my computer, logged onto the internet, and got to work. unfortunately, the plane was an older-vintage 737, with no electrical access. my battery died after about two hours. finally, they gave us clearance and we took off. the plane ride to dallas was also three hours along. with no battery power left, i read through several magazines. we finally landed, but too late to make my connection. i was stuck. thankfully, my very-capable assistant vicki had booked me a room at the grand hyatt at the airport, knowing that i would likely miss my plane. i checked into my room and called american airlines. vicki, my assistant, had already booked me a flight out the next morning (today) at 6:55 a.m. perfect! i thought. i will be a little late to my meeting in nashville, but this will work. the agent confirmed my flight and even gave me a seat assignment. i thought i was all set. this morning i got an early start. however, when i attempted to get a boarding pass, the system wouldn’t recognize me. i walked up to the ticket counter and asked for help. the agent worked on it for about fifteen minutes. he said my reservation wasn't in the system. he also informed me that they had just installed a new system today. lucky me. he finally called his supervisor over. she worked on it for another fifteen minutes. by this time, i had pretty much missed my flight. i rushed to the gate anyway, but, alas, i was too late. and, just to top it off, the american agent at the gate offered no sympathy whatsoever. so, what are you going to do? i ate breakfast at chile’s and headed to the admirals club where i am writing this post of my woes. i feel much better now. thank you very much. (writing can be so cathartic!) the truth is, for all this hassle, i really don’t have a lot to complain about. i slept in a clean bed in a cool room. i’m wearing clean clothes. (thankfully, i had brought an extra set.) my stomach is full, and i’m getting a lot done. when you consider what is happening today in iraq or darfur—where people are suffering unspeakable horrors—i am living the good life. for that i am very, very thankful. technorati tags: attitude, gratitude, travel posted on june 13, 2007 in me, travel | permalink trackback trackback url for this entry:http://www.typepad.com/t/trackback/24762/19273756 listed below are links to weblogs that reference planes, trains, and automobiles: comments nice to hear a reminder to be thankful in all situations. do you still carry your "gratitude rock" (2/15/07 post)? posted by: jason | jun 13, 2007 10:33:01 am michael, totally understand your weary travel calendar. about a month or so ago i was traveling to boston and then norfolk and then back to la. let's just say that the first leg to boston was the only good leg. to summarize, 8 hours in boston, re-routed to wash d.c. - 5 more hours - finally norfolk. leaving norfolk, st. louis leg delayed rerouted to dallas - missed connector - was pleasant with gate agents - standby to la first class. sometimes there is a pot of gold at the end of the rainbow. moral: always be nice to the gate agents, you never know how that may affect your seat assignment. posted by: dave anthold | jun 13, 2007 6:20:16 pm jason, i am sorry to report that i have lost my gratitude rock. (fortunately, i still have my gratitude.) i need to find another! thanks, mike posted by: michael hyatt | jun 13, 2007 7:31:34 pm i've had the same thing happen to me a couple of times. it is very frustrating but i have found that getting upset or angry is no help at all. generally the people who work for the airlines are trying hard to work around things that are out of their control. sometimes they are more helpful than others but seldom does getting angry at them do any good. i have learned to live with these things as frustrating as they are and to be as nice to the airline staff as i can me. generally even if they can't do more i feel better about being calm, understanding, forgiving and even grateful for what they can do. it's my attitude that matters in the long run. after all i have to live with me long after the airline people do. posted by: alfred thompson | jun 13, 2007 9:36:10 pm michael, i can relate. i had a harrowing trip home from new hampshire in may. my first after college job required 70%, so i've traveled a lot in my life, and never had any experience close to that trip in may. i was stuck over night in atlanta without my luggage. but, god is good and even on days like those, grace abounds. glad you made it home safe and sound. rachel posted by: rachel hauck | jun 13, 2007 9:51:54 pm alfred, i totally agree with you about attitude. the airlines were overwhelmed on monday. people's patience was growing thin and they were taking it out on the airline personnel. i tried to go out of my way to be kind and grateful. they deserve it! mike posted by: michael hyatt | jun 14, 2007 4:47:46 am mike, thanks for sharing this experience, especially the closing part. i am reminded of an experience a number of years ago in ottumwa, iowa. i spoke there on friday evening and was to fly back to chicago at noon on saturday. when i got to the small airport i found that my plane schedule had been moved up half an hour. as i ran into the airport the plane was pulling away from the gate. i tried in vain to get the agent to stop the plane and let me get on. i really needed to get back to chicago. the agent contacted the pilot, who agreed to pull back to the gate and get me, but the agent then told him that he would probably miss a connection, so the plane left without me. the agent then said, "the golden zephyr is coming through from california to chicago in about an hour." i hurried down to the train station an got aboard. what a ride!! from the rear observation car i saw the small towns, the farmland and the plains of the midwest go by at what they said was 120 mph. what a sight!! what a thrill!! i arrived in chicago in about 4 hours. it was a wonderful experience that i would not have had if they had let me have my way. thanks, again, for your story. lindsay terry posted by: lindsay terry | jun 14, 2007 12:09:23 pm michael - where do you get your stock images? do you have a corporate library or do you use a service like corbis? posted by: jr montes | jun 14, 2007 1:07:17 pm i love the way your tags rhyme: attitude and gratitude. i imagine these are related in ways beyond their assonance. posted by: barbara gavin | jun 15, 2007 10:12:38 am hi michael, isn't it wonderful how our computers, cell phones, gadgets make it possible to work almost anywhere? i love being productive. (as long as you can find an electrical socket, lol.) because i travel quite often, you might find me perched in an airport window sill, a restaurant, or in the middle of a crowded line plugged into the nearest spot to write. i couldn't sit idle if my life depended on it. my laptop goes everywhere. then if the battery goes dead, i've got plenty of other projects with me because i plan ahead. sometimes, though, i think the lord wants us to learn that we're not in control, but he is. during those experiences, i put it all away and pray. after all, he's gone to a lot of trouble to get my attention:-) angie posted by: angela breidenbach | jun 15, 2007 10:04:10 pm post a comment name: email address: url: remember personal info? comments: about me /*********************************************** * encrypt email script- please keep notice intact. * tool url: http://www.dynamicdrive.com/emailriddler/ * **********************************************/ var emailarray1059= new array(109,104,121,97,116,116,64,116,104,111,109,97,115,110,101,108,115,111,110,46,99,111,109) var postemail1059='' for (i=0;i _qoptions = { tags:"typepad.extended" }; _qacct="p-fcywumj5ybykm"; quantserve();
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